Support and trust

Community Guidelines

What is expected of everyone in a Boxy world: conduct, content, safety, building, fair play, and how enforcement works.

Last updated: August 3, 2026

These Guidelines apply everywhere Boxy carries what you say or make: world and global chat, whispers, guild channels, account and character names, guild names, signs, builds, schematics, mail, trade messages, reports, appeals, bug reports, and anything you send to support. They sit alongside the Terms of Service, which control if the two ever disagree.

Individual worlds may set stricter rules than these — a world may ban all PvP, forbid building outside designated zones, or run a no-profanity chat policy. A world's rules can add to these Guidelines but never permit something they forbid.

1. The short version

Do not be a jerk. Treat other players, world operators, and Boxy staff as people. Keep what you say and build appropriate for a mixed-age audience. Do not cheat, and do not take from other players by force, trick, or exploit. When something goes wrong, report it instead of retaliating.

Most players never come close to a rule. The sections below exist so that the line is written down rather than guessed at, and so that moderation decisions are predictable.

2. Treat other players decently

Do not harass, bully, threaten, intimidate, stalk, or humiliate anyone. This covers the obvious cases and the sustained ones: following a player around a world, camping their base or respawn point, repeatedly whispering someone who has asked you to stop, organising a group to target one person, or mocking them in global chat.

Do not use hate speech. Attacking or demeaning people on the basis of race, ethnicity, national origin, religion, disability, illness, age, sex, gender identity, sexual orientation, or any comparable characteristic is not tolerated, whether it is aimed at a player present, at a group in the abstract, or built into a name, a sign, or a structure. Slurs are treated as hate speech regardless of who you say you meant them for.

Do not threaten violence, encourage self-harm, or make light of suicide. If a player appears to be in genuine distress, do not engage in the argument — report it, so a moderator can look at it, and encourage them toward real-world help.

Do not brigade, dogpile, or coordinate mass reports against someone. Filing false reports to get a player punished is itself a violation.

3. Keep content appropriate for a mixed-age audience

Boxy is rated for teenagers, and its content standard follows from that rather than from what any particular world's regulars would tolerate. In every public channel and in anything visible to other players:

  • No sexual content. No sexually explicit or suggestive text, images, builds, names, or roleplay; no descriptions of sexual acts; no soliciting sexual conversation or contact from anyone.
  • No gore or shock content. Realistic depictions of extreme violence, mutilation, or real-world atrocity — including as builds or signs — are not appropriate here.
  • No promotion of illegal drugs, alcohol, tobacco, or gambling, and no gambling mechanics run between players for real money or for anything convertible into it.
  • Watch your language. Mild profanity in passing is not what we are policing; sustained vulgarity, sexual crudity, and slurs are. Chat and signs pass through an automatic filter, and evading that filter deliberately — spacing letters out, substituting characters — is treated as saying the word.
  • No extremist content. No promotion of terrorist or violent extremist organisations, and no using their symbols, slogans, or iconography in names, chat, or builds.

Adults are welcome to have adult conversations; they simply cannot have them here. If a topic would be out of place in a public space where teenagers are present, it is out of place in Boxy.

4. Protecting younger players

This is the one area where we do not weigh context, history, or intent, and where enforcement is immediate and permanent.

  • Never sexualise a minor, in any form, in any channel, including in fiction, roleplay, jokes, names, or builds.
  • Never solicit sexual contact or sexual content from another player, and never send it. If you learn or suspect that a player is a minor, that ends any romantic or sexual conversation immediately.
  • Never ask a young player to move to a private platform, to a voice call, or to a service outside Boxy, and never ask them for photographs, personal contact details, their address, or their school.
  • Never offer in-game items, currency, or account access in exchange for personal information, images, or off-platform contact. This is the most common pattern behind grooming reports we receive, and it is always reportable.

Accounts used to sexualise, solicit, or groom minors are permanently removed without appeal, and we report to law enforcement where the law requires or permits it. If you see behaviour of this kind, report it in-game or through support immediately — do not confront the player yourself, and do not delete the evidence.

If you are a teenager: you do not owe anyone your real name, your age, your school, your photograph, your social media, or a private conversation. Anyone who pressures you for them is doing something wrong, and reporting them is the right response.

5. Personal information

Do not share another person's private information — real name, address, workplace or school, phone number, e-mail, IP address, social media accounts, photographs, or documents — without their clear consent. Doxxing is a serious violation regardless of whether the information was already available somewhere else, and threatening to do it counts.

Be conservative with your own information too. Boxy accounts do not need your real identity, and a character name is not a good place to put your full name. Do not post credentials, purchase receipts, or account recovery details in chat, including to someone claiming to be staff.

Do not record or stream other players' private conversations and republish them in a way designed to expose or ridicule them.

6. Building, griefing, and shared space

A world is a shared space that persists after you sign out, and most of it is somebody's work.

  • Do not destroy, deface, or alter another player's builds without permission, and do not "improve" someone's base uninvited.
  • Do not build to obstruct: walling in doors, blocking roads or bridges, burying entrances, or fencing a player into a space they cannot leave.
  • Do not build traps intended to kill or strand other players, including lava above a doorway and pits behind an entrance.
  • Keep public infrastructure usable. Roads, spawn areas, town streets, and other players' routes should stay passable and readable.
  • Do not use builds, signs, or terrain edits to display anything that would be a violation if you had typed it in chat.
  • Do not deliberately place enormous, redundant, or machine-generated structures to degrade world performance for everyone else.
  • Land claims mark ownership and are not a licence to ignore this section. A claim does not make a trap, a blockade, or an offensive build acceptable.

PvP is legitimate where a world allows it, and duels are consensual by design. Repeatedly killing a player who is clearly trying to disengage, camping a new player's spawn, or using PvP as a vehicle for harassment is not PvP — it is harassment, and it is handled as such.

7. Fair play

Do not cheat, and do not help others cheat.

  • No modified clients, injected code, memory editors, packet manipulation, or third-party software that gives an advantage the game does not offer.
  • No macros, bots, auto-clickers, or unattended automation of gameplay, including AFK farms designed to earn while you are not present.
  • No exploiting bugs. If you find a duplication bug, an item that behaves impossibly, a way through a claim boundary, or anything else clearly unintended, stop using it and report it with /bug or through bug reporting. Reporting an exploit is always treated better than being caught using it.
  • No interfering with the service: no attacks on servers, no scraping or flooding APIs, no attempts to access another player's account or data.
  • No boosting, account sharing, or account selling, and no real-money trading of accounts, characters, items, or currency. Purchases made through Boxy's own store are the only supported way to convert money into anything in-game.

Evading a restriction — a new account after a ban, a second account to keep chatting while muted, a VPN to dodge a block — is treated as a fresh violation and generally makes the original penalty longer, not shorter.

8. Scams, spam, and impersonation

Do not defraud other players. Use the trade window, which shows both sides and requires both to confirm; "hand it to me first and I will pay you" is not a trade, and we can rarely recover items given away outside a confirmed trade.

Do not phish. Nobody from Boxy will ever ask for your password, a login code, or your recovery details, and no legitimate offer requires you to sign in through a link someone sent you in chat. Do not post links to sites offering free currency, giveaways, or "free gems" — those are scams whether or not you knew it.

Do not spam: no repeating the same message, flooding a channel, mass-whispering strangers, or advertising other games, servers, shops, or your own content in chat. Sharing something you made because it is genuinely relevant to a conversation is fine; broadcasting it is not.

Do not impersonate other players, world operators, moderators, or Boxy staff, and do not use a name, title, or guild designed to imply an official role you do not hold.

9. Names and identity

Account names, character names, guild names, pet names, and sign text are all public-facing and all held to the standards above. Names must not be sexual, hateful, harassing, violent, drug-related, or deceptive, must not impersonate a real person or an official role, and must not be constructed to smuggle a slur past the filter.

We may rename or remove anything that breaks this, and repeated attempts are treated as deliberate rather than accidental.

10. Guilds

A guild's leadership is responsible for the guild's name, description, recruitment messages, and shared spaces. A guild organised around harassing another guild or player, or one whose channels are used to coordinate griefing, may be dissolved along with penalties for the members involved.

Guild storage is shared by design and is not protected by these Guidelines from the ordinary consequences of that: a member with chest permission can take from it. Set ranks and permissions deliberately, and treat "someone I trusted emptied the guild chest" as a lesson in permissions rather than a support case. Deliberately infiltrating a guild to strip its storage is, however, a violation.

11. Reporting

Report from inside the game where you can — the report reaches moderators with the world, the character, and the surrounding context attached, which makes it far more actionable than a description written afterward. For anything that cannot be reported in-game, use Contact and Support.

A useful report names the world and character, gives an approximate time, and says plainly what happened. Screenshots help for builds and signs. Do not edit or stage evidence, and do not file reports as a way of pressuring someone you are in a dispute with.

We do not discuss the outcome of a report about another player with the person who reported it. That is a privacy rule, not indifference — action is often taken on reports whose reporters hear nothing back.

12. How enforcement works

Chat and signs pass through an automatic filter that censors and flags content; moderators review flagged material and player reports, and can read the relevant records when investigating. Enforcement is proportionate to what happened, whether it was deliberate, and what has happened before:

  • a warning, or removal of the offending name, sign, build, or message;
  • a chat restriction or temporary suspension from a world;
  • a temporary or permanent ban from a world, or from Boxy entirely;
  • a block on the network address being used, where an account ban is being evaded;
  • loss of access to purchases, trading, or other features tied to the account.

Some categories skip the ladder. Sexual content involving minors, grooming, credible threats of violence, doxxing, and attacks on the service itself result in immediate permanent removal on the first occurrence.

World operators may also act within their own worlds. A world ban applies to that world; a site ban applies everywhere.

13. Appeals

If you believe a decision was wrong, use the appeal flow. Include the world and character, roughly when it happened, and the context you want reviewed. Appeals are read by a person, and decisions are sometimes reversed — arguing in chat, opening a second account, or filing repeated identical appeals never helps and generally hurts.

Appeals for the immediate-removal categories in the previous section are not accepted.

14. Parents and guardians

Boxy is not directed to children under 13. An account whose birthdate indicates a player under 13 is placed in a Child state that cannot use online worlds, chat, trading, or purchases at all; only offline single-player is available. No consent or setting unlocks those features for a Child account.

For players aged 13 to 17, a parent or guardian can set a PIN and manage what is available from the parental controls page. If you are a parent with a concern about something your child encountered in Boxy, contact support and describe it; reports of this kind are prioritised.

15. Changes

We may update these Guidelines as Boxy changes and as we learn what actually causes harm in our worlds. The date at the top shows the latest revision, and material changes will be announced through the Service where notice is appropriate. Continuing to play after a change means accepting the current version.